Product: Zara Shoes Clear all filters (0 of 9 reviews match)
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Horrendous service....bought shoes with jewels that feel out in 20 min. They said it was my fault. Will not shop again.Rude personnel.
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Anonymous
Jennifer Bartoli

So interesting I had the same thing happen with a pair of boots I bought less than two months ago and wore about 4 times. I write to ask them for extra little jewels to glue b...

1.5
Product
Zara Shoes
#1021883
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I ordered shoes online from Zara. Thigh high leather boots. The shoe itself fit perfectly but was way TOO tight on the thigh area. I could barely get it all the way up, without pants on, let alone with pants. I don't know whose thighs these shoes would fit because I am...
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2.5
Product
Zara Shoes
I didn't like
  • Very bad store staff and ambiguous refund policy
  • Rude poor customer service
#979949
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I had such bad experience on Zara today. I bought a pair of shoes , after worn for a day , the edge was cutting my leg, and has visible wound, I bought it back to store , they said since I worn it, they can not return or exchange, but I can contact the customer care...
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3.5
Product
Zara Shoes
#915911
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I am buying things from Zara from last 2.5 years. I do not have any intentions or habit of using things and returning them without any reason. I assure you the shoe are in there best shape but of no use to me and I just want exchange/refund for the same within “ONE...
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Anonymous
Susan

Zara shoes I bought is defective. The inside cut my angle skin.

Product
Zara Shoes
#907431
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Rather, I’m filing for a complaint which i believe a brand like ZARA should give me reasons for. This is regarding a pair of blue leather sneakers i bought from a ZARA outlet based in Gurgaon (ambience mall), New Delhi, India in the month of Jan (Jan). My issue with...
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5.0
Product
Zara Shoes
#866623
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The store manager and associates could not find the inventory they claimed was 'instock'. They attempted to place an online order but realized their system had been down or faulty for a month at Christmas time. The lied to me in store about shipping methods and...
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1.0
Product
Zara Shoes
#761482
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3 weeks ago I bought heels to wear at work from Zara in Oxford (Cornmarket St.). I wore them once for couple of hours and realised they were not comfortable for me to wear them everyday for 8 hours. So I decided I want to return them and get a refund. When I went to...
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Product
Zara Shoes
I didn't like
  • Manager
  • Customer service
  • Store manager
#692824
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Zara - Careless staff- bad quality loafer one month old
Hi, Myself Prateek Khanna, i have bought a pair of shoes from your bangalore outlet on 5/15, there was defect which i have noticed where suede is coming out of stitching. When i visited your store in gurgaon. After showing the defect they agreed on defect but manager...
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Anonymous
Anonymous

You have the right to claim a refund even if your receipt is expired. Even if you don't have the receipt you can still claim for a refund or exchange because it's a faulty ite...

Anonymous
Anonymous

How do you know his call was a personal call? If you were listening to his call you are a nosy person and you have no right listening in on a conversation that does not involv...

Product
Zara Shoes
#498745
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I think Zara is pretty much known for poor customer service. Not only are the store employees typically rude and dismissive, but the corporate customer service is just as bad. These things trickle down from the top. I bought a pair of shoes that I was able to wear...
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Product
Zara Shoes
#460525
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