ZARA courier (ONTRAC) lost my package, said that it was delivered on 01/26/17 at 11:47AM. I was home all day and did not hear a single door bell rang.
I was home because I was expecting a package, and when I check the tracking online at around 2PM, it said the package was delivered. But I didn't see it anywhere around the house so on the same day, I inquired with the shipper who told me they can't deal with me and I cannot open the claim with them and only have to go through ZARA (This is ZARA policy). They took a week and ZARA emailed me that there's nothing they can do and not making refund. I received my orders from other courier (UPS) but not ZARA's on the date the tracking shows my order was delivered.
Doesn't make any sense that they didn't care about valued customer. ZARA insist that the order shows delivered. They don't trust their customer, only listen to the carrier. How do they know their carrier drop the order to the correct address.
I am arguing my point that I never signed a release form for ONTRAC to leave my package. ONTRAC are the worst courier out of all of them and many times they toss the package on my driveway, and that would be visible from the street. How is that my responsibility if the courier doesn't do their job right.
They don't care about customers. ZARA with very bad customer care.
Product or Service Mentioned: Ontrac Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $297.
Preferred solution: Full refund.