Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Online customer service is awful! I've mailed them asking when an item will restock...

no reply so an month later, i decided to buy a bomber jacket because it was on sale. Now i know why they were on sale because the size was right and everything but the sleeves just aren't long enough and the arm holes are so freaking small. ( unable to reach arms forward ) I've asked my friends if that was the design of a bomber and they simply said no and to try thier's on. I had emailed them twice about how to exchange it for a size up but no such luck with thier online customer service.

I just wish that the website would let others be able to write a review to warn each other about such problems.

Also, that bomber jacket dropped another 10$ after the sale. They are desperately trying to get rid of them it seems

Product or Service Mentioned: Zara Jacket.

Reason of review: Not as described.

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