Online customer service is awful! I've mailed them asking when an item will restock...
no reply so an month later, i decided to buy a bomber jacket because it was on sale. Now i know why they were on sale because the size was right and everything but the sleeves just aren't long enough and the arm holes are so freaking small. ( unable to reach arms forward ) I've asked my friends if that was the design of a bomber and they simply said no and to try thier's on. I had emailed them twice about how to exchange it for a size up but no such luck with thier online customer service.
I just wish that the website would let others be able to write a review to warn each other about such problems.
Also, that bomber jacket dropped another 10$ after the sale. They are desperately trying to get rid of them it seems
Product or Service Mentioned: Zara Jacket.
Reason of review: Not as described.