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Zara has the worst customer service and zero interest in their customers experience and satisfaction. I ordered 3 items online and the company shipped me ONE box which contained only 2 of the 3 items.

My customer service experience has been terrible. The agents give me attitude and act frustrated as if I'm inconveniencing them when it's my money that has been spent on a product that was never received. Whenever I ask to speak to a supervisor I get a "the manager can't talk right now" or "the manager can't do anything about it". I asked for an email or mailing address or phone number to contact corporate to escalate this issue and talk about my experience and every agent I spoke with has been unable to give me any follow up information.

Today I received a voicemail from "PERCY" a supervisor basically stating no refund or replacement can't be issued. This is troubling me on many levels because I have a long history of online purchases with the company with no complaints. The one time I have an issue with delivery - an issue on their end- it is impossible for me to get a resolution. Why am I paying for an item that has never been received?

What kind of customer service is that?

My faith in the company has completely gone out the window and because of this experience I can not trust purchasing from zara again. I want a better resolution than an "I'm sorry there's nothing we can do" approach.

Reason of review: Poor customer service.

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The same thing is happening to me.. but I order 12 things and I only got 3..

they claim they shipped everything. I asked for an email address to send pictures proving that there is no way everything i ordered and paid for would fit on that box. Waiting to hear from them again..

it is too bad because I am a huge Zara's fan. But i will never buy online again.

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