New Reviewer
0 comments
1.0

I was waiting line for the the online order pickup no one came to the line to assist for me about 5 minutes. I went to a team member that I had a pickup order.

He said someone would would attend me shortly. My husband and I waited another 10 minutes. A lady came to the door scanned my e ticket. Waited another 10 minutes.

Other customers started lining up behind me. I saw the lady that scanned my barcode putting piles on jeans to the back and assisting other customers in the mens section. At some point of time I thought my order wasnt ready or not there. Another 5 minutes passed and then she came out again asking to rescan my e-ticket.

I told her she already scanned my e-ticket this would be her second time. She said something along the lines that she lost connection or something like that I couldnt clearly hear what she said.

About 3 minutes after she scanned my e ticket for the second time she brought my item right away. I thought it was odd for her to scan my e-ticket twice and the second time she brought my item right away.

Preferred solution: Let the company propose a solution.

Zara Cons: Customer service.

Do You Have Something To Say ?
Write a review

Comments

Opinion-Corp.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

Zara Reviews

  1. 269 reviews
  2. 90 reviews
  3. 63 reviews
  4. 26 reviews
  5. 3 reviews
Zara reviews