filters
State:
Show
City:
Show
Product:
Show
Ordered shoes. Site posted where my package was, which was located about 20 minutes from my house. The item was never delivered. Chatted online with a customer rep. Said they would check it internally. LaserShip updated their tracking detail to show a new delivery...
Read more
Company wrote 0 private or public responses to the review from Dec 11.
2.7
I didn't like
  • Delivery and lack of information for follow up solution
#1420662
Reply to reviews
Order date:11/18/2018 Order number:51553709735 On November 18th I placed an order of $106.40. I was tracking the order and it was strange because it never showed me the steps, only when it was shipped from Pennsylvania, but anything from NY. the last information was...
Read more
Company wrote 0 private or public responses to the review from Dec 09.
1.0
I didn't like
  • Serious lack of respect for us customers
#1419424
Reply to reviews
Zara has the worst customer service. They simply doesnt care for customers. I gave them specific instructions for delivery since our building needs to be buzzed in for deliveries. I was home all day on the delivery day but no one rang the buzzer from the lobby and no...
Read more
Company wrote 0 private or public responses to the review from Dec 01.
#1412250
Reply to reviews
Bought a pair of boots that were squeaky so I wore them to break them in but they just got worse. I called to ask if they could exchange my squeaky boots for a new pair that didn’t squeak. After they had me send them pictures they determined that it wasn’t a...
Read more
Company wrote 0 private or public responses to the review from Nov 27.
1.8
Product
I didn't like
  • Policy
  • Dishonesty
#1409296
Reply to reviews
I returned an item (Geometric Print Dress) with some other items that did not fit/suit me last week (order number 515481060). I was notified that 3 of the 4 items I sent back had been approved for refund. I contacted Zara customer service who told me that the 4th item...
Read more
Company wrote 0 private or public responses to the review from Nov 26.
2.4
I didn't like
  • Being stolen from
#1407955
Reply to reviews
I have always been a great fan of Zara, everybody laughs because most of my clothes are from this store, so when they ask where I bought something, they immediately know it's Zara. No joke I spend more than I should in this store. I bought a dress on the store on 10/28...
Read more
Company wrote 0 private or public responses to the review from Nov 20.
2.0
#1404666
Reply to reviews
I ordered $200 value things to Zara on 10/9/2018. and I marked shipping address on 2 floor. At the beginning, delivery status was stopped after week. I had a chat on Tue to find out where my package is, and they told me that they will investigate. They didn't respond...
Read more
Company wrote 0 private or public responses to the review from Oct 22.
#1386831
Reply to reviews
This store manager has no idea of what customer service means! I literally had a return and instead of returning the merchandise and sending me on my way knowing I had a child with me who needed to use the restroom they made me wait and wait and wait while they looked...
Read more
Company wrote 0 private or public responses to the review from Oct 12.
2.2
I didn't like
  • Mariana the store manager in scottsdale arizona
#1379630
Reply to reviews
Zara's customer service is HORRIBLE. In an age where customer service is pretty much everything. Replying to a post / but turned into my own review about a package not being delivered and Zara not refunding me. This just happened to me too! The package was 'delivered'...
Read more
Company wrote 0 private or public responses to the review from Oct 11.
2.5
I liked
  • Look of the product but never received it
I didn't like
  • Delivery
  • Customer service
  • Refund policy
#1379143
Reply to reviews
Received a kid jacket on Tuesday night, my son wore it on Wednesday. Zipper broken on same day within 12 hours. How can the quality be this bad? Talked with customer service about exchange or refunds they told me to email to Zara with picture proof. Took the pictures...
Read more
Company wrote 0 private or public responses to the review from Oct 09.
1.3
I didn't like
  • Serious lack of respect for us customers
  • Poor quality of merchandise
#1377240
Reply to reviews