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This store manager has no idea of what customer service means! I literally had a return and instead of returning the merchandise and sending me on my way knowing I had a child with me who needed to use the restroom they made me wait and wait and wait while they looked...
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2.2
I didn't like
  • Mariana the store manager in scottsdale arizona
#1379630
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Zara's customer service is HORRIBLE. In an age where customer service is pretty much everything. Replying to a post / but turned into my own review about a package not being delivered and Zara not refunding me. This just happened to me too! The package was 'delivered'...
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2.5
I liked
  • Look of the product but never received it
I didn't like
  • Delivery
  • Customer service
  • Refund policy
#1379143
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Received a kid jacket on Tuesday night, my son wore it on Wednesday. Zipper broken on same day within 12 hours. How can the quality be this bad? Talked with customer service about exchange or refunds they told me to email to Zara with picture proof. Took the pictures...
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1.3
I didn't like
  • Poor quality of merchandise
  • Serious lack of respect for us customers
#1377240
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Zara Saturday -> bought goods on line from Zara for delivery on Monday. Entered 105 Montagu Mansions, Clay Street, London, W1U 6LG Montagu Mansions, Clay Street, W1U 6LG address. Sunday -> Paack (Zara’s courier) email with choice of delivery time for following day. I...
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1.9
I liked
  • Images on the website
  • Look of the product but never received it
I didn't like
  • Serious lack of respect for us customers
  • Refusal to meet very basic standards of customer satisfaction
  • Late delivery
#1373940
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Zara should be ashamed of themselves for using such a inconsistent shipping company. This company claims they lost my package and Zara has not responded or taken responsibility. This experience will make me stop shopping at Zara online and in the store.
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Anonymous
Afroditi karydomati

My package was lost & the ordeal of communicating with customer service is beyond description. They are rude & unapologetic. Terrible company. Reading other reviews validated ...

1.0
#1369855
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Zara - Refuse to refund my card for products I didnt receive

Too much to talk about. Days of fight with them and still no money back. Pleeasssssseeeee dont shop at zara.com
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Website
#1366951
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Zara - Very bad customer services
Zara - Very bad customer services
Zara - Very bad customer services
Zara - Very bad customer services
I bought 2 pants from Zara US one is cotton and the other one is linen Iam happy with cotton one I just washed the linen one just one time following the the instructions for cleaning and it came out with holes under the waistline I was shocked I paid 50$ for it I have...
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Anonymous
Anonymous

ZARA CARE Hi Israa, thanks for contacting Zara Care. We sincerely apologize for the inconvenience caused, as our primary goal is providing customers with an optimal shopping e...

1.0
#1359245
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Zara - Customer service is AWEFUL
CUSTOMER SERVICE SUCKS. And the return policy in general. I had a shirt from Zara that I wore 3 times, and after the third time the deodorant I wore must have messed with the dye, so there was huge stains under the arms. OBVIOUSLY not going to wear that again. I asked...
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1.4
I liked
  • Look of the clothing
I didn't like
  • Resolution to problem
  • Treatment of the consumer
  • Poor quality of merchandise
#1358612
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Zara - Returns

Trying to make a return. Does not support Comcast email. Been trying to get return authorization. They never mentioned about handling returns if you have comcast email. Very hard to deal with. “EASY RETURNS” false. Very unethical
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Warranty
Website
#1356193
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Zara - No support for Disabled customer

Zara in İzmir/Turkey has no wheelchair access elevators. Threir workers don't help a 14 year old girl to get to the upper floors. They lie about having a small wheelchair that fits in to the elevator but when they are asked to bring it they don't.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1341712
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