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I made an order online and a coat was missing in my package. I contacted customer service who said they would look in to it. After a week I hear nothing back so contacted them today. They said there was nothing left in warehouse when checked therefore won’t be sent the...
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Anonymous
Somaye 34

The same to me! I paid 40€ for a shoes which they never sent me! I am really mad at this *** service and hope to get my money. I don’t know how crazily they pack stuffs that m...

#1449024
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Zara - Terrible delivery service

I live in a six family building in Brooklyn Zara claims delivery person leaves my package on the the steps outside the building i didn't receive my daughter's Christmas gift and they didn't give me back my money i ordered several times from Zara they have my telephone number and email what person will leave a package outside the streets it's not fair
4.1
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#1448225
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Zara in Houston, Texas - Horrible experience

Are Zara employee advised to treat their customers so badly? This is the worst place on the planet! I understand you don't do price adjustment but to ban someone from re-buying the items she returned is just SO MEAN. You people need courses in ethics, we are paying money to get stuff, you can't hide items from us because want to return them and buy in again in the lower price. You need to treat people better, this is unacceptable. As if you hate your customers.
1.0
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Exchange, Refund and Cancellation Policy
I didn't like
  • Customer service and refund policy
#1447184
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I've been a Zara customer for the past 15 years at various US locations during travel since there wasn't one in Michigan until this past year. I've ordered thousands of dollars of merchandise over the years, mostly through the online App on my phone. Today I tried to...
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1.8
#1447097
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Zara and no delivery to store of my blazer - tells me to wait

Anyone paying with a credit card that has insurance like Master card or visa RBC, check first You have a window of time to call your credit card company disputes department Tell them what happened with Zara or other merchant, keep track of who you spoke to and When The credit card company will immediately refund you and go after Zara or other merchant I used them several times even when home Depot refused to refund me for a custom door over 3000.00. got all my money returned since no one installed the door. They are alot less hassle and file a report with Ontario consumer complaint s online against Zara, we do have consumer legislation that protects us against shady merchants like Zara
1.0
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#1446609
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I just got my order yesterday and now it’s 50% off! I called their customer service earlier and they told me they don’t do price adjustment, but I can return and repurchase the clothes. I went to the mall carrying a huge box and waited in line for almost 30min. in...
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2.7
#1446068
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My order never arrived and 3 Zara online associates giving me 3 different explanations. Rakula wrote that my order is at the store but no email confirming it, Guillaume told me my order has not been shipped, have an email telling me Zara shipped order, that is wrong,...
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1.2
#1445567
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Zara - Online order horror show

Ordered $700 of gifts on Dec 19 for next day delivery. Never arrived. Now Jan. 8. Have contacted Zara through Chat, Social and Phone and get zero help...only "we're investigating and will update you when...". This despite their shipper confirming to me weeks ago that they lost the package and that Zara would happily refund or reship. I can go to the Track Shipment link provided by Zara and it shows "Undelivered". The shipper will verify. But Zara refuses to provide any information, refund or assistance beyond a generic "we're investigating". Appalling gall. No empathy for lost presence let alone fact that they are holding $700 hostage for their lost items.
1.0
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#1444016
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I purchased a shirt for my son for Xmas. After opening it on Xmas day and trying it on, it was clear that it was too small. I told my son not to worry about it, I had my receipt and we will go and exchange it. He went on his own on dec 27 and they refused to accept the...
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#1442351
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ZARA NY- HORRIBLE EVERYTHING!! NEVER AGAIN

I have NEVER EVER in my life have gotten treated like such *** except by EVERY SiNGLE employee of Zara. One man, threatened to terminate the phone call and was speaking over me... HE didn’t even want me to tell my story or hear what I had to say! He’s in the wrong business! Don’t pay for expedited shipping because you WILL NOT get it in time!! Don’t ask for price adjustment AT ALL, because they don’t give adjustments!(unheard of) and If you watch YOUTUBE, DO NOT buy anything you see that is ordered from ZARA because they were gifted it in exchange of a review and let’s be honest, we are the paying customer that has to deal with all of ZARAS B-S&$! Sincerely, A VERY PISSED OFF customer(no longer)
1.0
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#1435019
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