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What a cheap minded company !!!! They are little in the way they treat and wrong customers... I have ordered many times from them these past few months and spent a lot of money ... my last order had 8 items and they only sent me 7 . When i called to claim the missing...
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2.2
#1329196
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Zara - Pissed off

Got red handbag as a gift no receipt obviously or gift receipt can't return for credit bag is pristine can't get receipt person is deceased..please help
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1328345
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Zara - Pissed customer

Got a handbag as a gift have no receipt friend is out of country..bag is pristine handles covered in plastic just want store credit..got runaround very upset haven't shopped with you because of this have bag it is unused please advise.
#1328341
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I placed an order with Zara on the evening of July 19, 2018. few hours later I had realized my shipping address was not updated to the proper address, so I called and they insured me it would be updated. Sure enough to find out the package was shipped and delivered to...
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#1325681
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I will never ever ever shop from them. There was a pair of shoes I purchased them after one use, these shoes hurt my feet badly and I talked with customer service,they asked for photos and after couple days they turned me back and said I could return or exchange.Next...
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1.0
#1317571
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The package was delivered in front of my building and stolen. I didn't even see the package myself. I contacted them and ask for an investigation. Luckily my building has a security camera, so I told them I can send them a security camera footage. They don't have an...
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1.0
I didn't like
  • Online customer service and ordering process
  • Quality of stuff
  • Lack of customer service
#1297533
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The most terrible customer care!!! I followed up a lost parcel 3 times and got many kind of answers. First one said within 24-48 hours. Two days later, the second one said the case was created on 4th July, the holiday, then I needed to wait one day more. Today, the...
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DearestPointer
DearestPointer

when did this happen and did they ended up refund your money?

2.9
#1297439
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I am open this case as complain from new collection Co-ord outfit (two pieces trousers and top) . I had washed for once on cold water and I give much care to my clothes. And what is depressed me is both had been shrunk !!! . Those two items are pay with full price and...
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1.0
I liked
  • Affordable styles and designs
I didn't like
  • Faulty products at a high price point
  • Lack of customer service
  • Very bad store staff and ambiguous refund policy
#1296322
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08/06/18 I ordered (528922623) a £89.99 Black hooded trench coat 0518/046/800 It arrived Tagged with no hood I have spoke to 15 customer service advisors, (been hung up on several times) Hashan was the last manager who promised to deal with it. I complained I have...
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1.0
I didn't like
  • Lack of customer service
  • 4 managers failing to resolve
  • 15 customer service advirors failing to resolve
#1289442
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Contact Zara

Mailing Address:
Zara USA, Inc.
500 5th Avenue, Suite 400
New York, New York 10110
United States
Phone:
(855) 635-9272
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Zara Products and Services

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Zara - Too slim

Men’s clothes in Brazil are too slim for the average brazilian man.
4.2
Details
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
#1277687
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