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Zara - Won't make good on faulty product - ineffective customer care
I purchased the men's item "Coat with Buckles" in fall 2017, and barely wore it for one month. The "leather" (I don't believe it is real leather) began tearing almost immediately, and the metal buckles sliced through. I reached out to Zara's customer care team November...
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1.0
I didn't like
  • Serious lack of respect for us customers
  • Worst customer service
  • Faulty products at a high price point
#1194496
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Can please someone help me to solve a simple issue? I bought a clothes by application, didn't realised, the shipping address was to my previous house. I asked Customer Service to relabel it in Hermes so it can come back to me. ZARA and Hermes agreed. Today I received a...
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#1193946
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Purchased a blouse on 12/24/17 and received a dress instead. I called Zara on 12/29/17 and was told to return the item and they’ll send out the correct item or issue a refund. I sent the item back received confirmation that the return was received so I called Zara for...
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Anonymous
Sheila

Zara sells poorly made poor quality merchandise. Customer service stinks. Want to exchange. Do it right away. Girls pants are 2 sizes smaller than stated size. I spent 350 dol...

1.0
#1191780
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I have ordered 3 items from Zara on the 1/2/2018. The last update I got from Hermes on the tracking was on the 3/2/2018 and it said it was on its way to the courier. Today is the 13/2/2018, I called Zara, they said they will get in touch with Hermes. I have managed to...
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1.0
#1188350
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There are no words to describe how deeply frustrating and incompetent Zara customer service is. They are somehow unable to process a return that they received over 3 weeks ago. I have spoken to probably half a dozen representatives over chat and phone at this point,...
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Anonymous
Anonymous

Totally agree

#1184961
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I placed an order on zara's website, then when I got the package it was totally wrong, I order children's clothes and received 2 sweaters for woman. I had to return the wrong package and just after that they would send me my actual order, but in the meantime my items...
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1.3
I didn't like
  • Worst customer service
#1183421
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cant't handle customer service at all. they will simply read the policy that call back in 72 hours, receive email 1 hour, return process in 10-14 business days, supervisor call back, but get no feed back within those time frame. case number 23544704, please don't tell...
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#1181761
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My order was and is always delivered to my office with no problems. My last order was done no different from the other, but it was delivery on a Saturday to a closed downtown office. Since the driver chose to be lazy, instead of putting back on the truck, it was left...
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2.0
I didn't like
  • Everything right now
#1181456
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Zara - Horrible customer service and defective product that they won't return!
I purchased a pair of jeans in Oct 2017 at the Chicago, IL location- I live in Ann Arbor, MI. When I got home from my trip I wore the jeans for the first time and noticed that the inseam on my left leg would always move to the front of my ankle, I wore them a few more...
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Product
#1176072
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I placed an online order on Zara on 19th Nov 2017. There shipping policy is 5 days, but I didn’t hear anything from them for few days. Later I got an update that the order will reach me on 30th Nov. I called their customer service and told that I will be out from 30th...
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1.0
#1175116
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