my daughter made a purchase on 5/22/21 and I tried to return it 2 weeks ago. It was my first time being in the store which is in Towson MD.

Not sure if the a/c was broke but it was very hot near the registers and there were fans on the floor. After I waited about 20 mins with 2 people ahead of me, i was not even greeted by a very unpleasant cashier that told me I could not return the merchandise. I said well I am going to return it since she cannot use it. I was given the phone number for corporate and spoke to Alfred and he gave me a case number of 9540**** and said I will hear back in 48 hours so I contacted them after 48 hours and was told that it was denied.

I am not happy with this decision as I explained my mom had passed away and the problem with the fitting rooms still being closed is a major problem, The return policy should really be posted at the register.

No one reads the back of their receipts. I am extremely unimpressed with my entire experience with Zara.

User's recommendation: I would not recommend it to anyone.

Location: Towson, Maryland

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Zara Reviews

  1. 324 reviews
  2. 106 reviews
  3. 76 reviews
  4. 32 reviews
  5. 9 reviews
Zara reviews