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I placed an online order on Zara on 19th Nov 2017. There shipping policy is 5 days, but I didn’t hear anything from them for few days.

Later I got an update that the order will reach me on 30th Nov. I called their customer service and told that I will be out from 30th Nov for a month and requested them to cancel the order. They couldn’t cancel it because the order was already shipped. I asked them that would it be possible to return it once I am back and the lady on the phone said ‘Yes’.

I went to the store and bought same stuff. Once I came back, I went to the store to return, but they said that it’s an online order and they can’t take it after 30 days in store. I called their customer service and they refused to take return as it’s past 30 days according to their company policy. First mistake - don’t promise 5 day shipping when you cannot do it.

Second mistake - Update/Notify the customer if a order is going to ship late. Give customer, the option to cancel the order. Third mistake- Don’t make false promise that you can take return, if a person is out of town. Accept that it’s your mistake that package came late.

They made excuse that my address missed the apartment no. I have no idea that some information was missing till today. If it was missing, then who gave them that information? All lies.

They don’t accept that it was their fault.

Zara online service and customer service is WORST. Now I have 2 coats, 2 jeans and 2 shoes same color same size just waiting to size out my son.

Reason of review: Order processing issue.

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