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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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I ordered the jacket for Xmas present but they sent me incorrectly item and it also smelled bad as well, unbelievable!!!! I talked to customer service and asked them to do an exchange but the item was out of stock.

Then I asked to exchange any item similar and ship before Xmas. They told me that I have wait for improving, that what they can do for the customer.

They made mistake and did not want to fix it for their customer, I am wondering how long this business will take last long? and It unbelievable and acceptable when they sent me a smelly jacket.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Deliver product or service ordered.

I didn't like: Treatment of the consumer, Serious lack of respect for us customers.

Company wrote 0 private or public responses to the review from Dec 18, 2017.
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