Not resolved

I bought a romper there and I assumed that the washing/care instructions would be printed on the tag, as was the case with many other Zara items I have purchased in the past. Apparently, they no longer print them.

An employee at the store told me that everything they sell is “wash delicate and hang dry.” That was exactly what I did after wearing it only once. When it came out of the wash, the seam of the shorts was shredded to pieces and beyond repair.

When I went back to the store, I was told “well, we don’t accept returns that have been washed anyway.” How absurd, when it was never made clear on how to care for the material to begin with. You just lost a very faithful customer!

Product or Service Mentioned: Zara Dress.

Reason of review: Bad quality.

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