I ordered 5 items online during the holidays. Item arrived last week and the package only had 4.
Two of the items were suppose to be the same fabrc, (Pants and a blouse - sold seperately). The pants was not shipped and there was no packing slip. I called customer service right away and I was told they were going to investigate. That was my 1st shocker.
I was expecting an apology about short changing me and sending the item right away. I was told I was going to hear back in 24r - 48 hours. After 3 days of no contact, I called back and was told again that they had placed an urgent status on it and someone would call me back that afternoon. No call that afternoon, not the next day either.
I called back 2 days later and to my horror, I was told they take deligence in packing their stuff and that the pants was in my package. In my 15 years of online shopping, I have never been short changed or have an item missing. Zara has completley changed my faith in onlins shopping and I am so disgusted as to the treatment that I received.
They just stopped short of calling me a thief and a liar which infact they are as I paid for an item and never received it. I am making it my mission now to bring aware to their illegal practices.
Reason of review: Order processing issue.
Monetary Loss: $36.
Preferred solution: Full refund.