Not resolved
0 comments

I have the same issue. My order also said Deliveried, by OnTrac, on 01/11/19, but my order was nowhere to be find.

I contacted Zara 3 times in total, as of today 01/31/19. The first agent took my informations, and said that they will open a case to investigate more; the second agent told me to give them my information once again to create a case for my missing order. I was shock to know that Zara did not open a case for my missing order when I first contact them. I waited 2 weeks and have not heard anything from them nor recieved any email to let me know about my missing order.

I contact them again today at 3:40a.m. Cali hour. The third agent, asked me about my information again!!!!!

I asked the agent about how long will the case take, the agent told me that Zara cannot estimate the time to solve for my missing order. My order was about $560, and now I have been charge for something I did not recieve, and they told me they do not know how long the investigation will take.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Zara Reviews

  1. 149 reviews
  2. 51 reviews
  3. 34 reviews
  4. 7 reviews
  5. 3 reviews
Zara reviews