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HORRIBLE experience. Please read and share.

Ordered 2 items in June and spoke with Customer Service through chat a few weeks later stating I needed to return for a full refund (original payment method).

I shipped the items back and received notification of the items received and that I have been given a GIFT card.

Have gone round and round with customer service and they've advise me that I checked a box to receive a "gift receipt" when I checked out online.

(1) There's no way I did this and (2) even if I did, I'm the original purchaser! AND, the return info/label Zara sent me through email has 4 simple steps for returning items.

Step 4 states: "Refund - The refund will in the same method of payment as your order.

Please allow 10-14 days for a full refund of your returned articles."

DO NOT. I REPEAT DO NOT GIVE THIS COMPANY ANY OF YOUR BUSINESS!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $75.

Preferred solution: Full refund.

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