I am trying to purchase a pair of suit pants to go with a jacket to be in a wedding party.Zara did not have the pants online.
I searched and searched. It was not at my local Zara stores but in as tore in my country but thousands of miles away. I asked to have store transferred but they won't. I offered to pay to transfer it and pay in advance they said no they could not do it.
i offered to pay an administration or handling fee and they said no. I offered to send a courier to pick it up and they said no. I told them it was for a wedding party and the groomsmen need to wear the same suit. I asked to speak to the manager.
He said he was the manager and gave the standard lines obviously. I just can't believe something can't be done. I mean I offered to pay extra fees for them to put it in an envelope or box and write my address and pay for the couriering.
its a wedding.Really disappointed but not as disappointed as the bride and groom.
Review about: Zara Manager.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.