Not resolved
Customer service

I am trying to purchase a pair of suit pants to go with a jacket to be in a wedding party. Zara did not have the pants online.

I searched and searched. It was not at my local Zara stores but in as tore in my country but thousands of miles away. I asked to have store transferred but they won't. I offered to pay to transfer it and pay in advance they said no they could not do it.

i offered to pay an administration or handling fee and they said no. I offered to send a courier to pick it up and they said no. I told them it was for a wedding party and the groomsmen need to wear the same suit. I asked to speak to the manager.

He said he was the manager and gave the standard lines obviously. I just can't believe something can't be done. I mean I offered to pay extra fees for them to put it in an envelope or box and write my address and pay for the couriering.

its a wedding. Really disappointed but not as disappointed as the bride and groom.

Product or Service Mentioned: Zara Manager.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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