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1.2

CUSTOMER SERVICE SUCKS. And the return policy in general.

I had a shirt from Zara that I wore 3 times, and after the third time the deodorant I wore must have messed with the dye, so there was huge stains under the arms. OBVIOUSLY not going to wear that again. I asked customer service just to send me a new shirt and I would send them the old one back. It was like $35 dollars, and I'm sure it only cost them less than $5 to make.

IM SURE they can afford to send a new shirt and maybe update their materials and dyes to a little bit nicer quality.

Everything there is overpriced for the quality. Not shopping there ever again.

Reason of review: Poor customer service.

Monetary Loss: $35.

Preferred solution: Replacement of item.

Zara Pros: Look of the clothing.

Zara Cons: Poor quality of merchandise, Treatment of the consumer, Resolution to problem.

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You already used it a couple of times and probably washed it too so I donโ€™t think they have to replace it as clothes doesnโ€™t have a warranty.

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