New Reviewer
0 comments
1.0

My order got lost and when I phoned them to see where it was they told me that they will cancel it and I should rebuy the items. So I re-ordered the items and paid again only for the original order to arrive 2 days later.

So I had to cancel the 2nd order I made. Then I wanted to send back and get a refund for one of the items because they sent the wrong size. I went on the chat function on the app about 2 weeks after I had sent I because I hadn't heard of anything, and they told me that the package was getting checked in the warehouse and to wait 14days for a refund.

Now it has been a month and its still in the warehouse, and they haven't refunded me. They have told me that they are going to chase it up, but this is ridiculous.

User's recommendation: Don’t buy online at Zara.

Monetary Loss: $20.

Preferred solution: Full refund.

Zara Pros: Images on the website, Affordable styles and designs.

Zara Cons: Return process, Dealing with an issue.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Zara Reviews

  1. 269 reviews
  2. 90 reviews
  3. 63 reviews
  4. 26 reviews
  5. 3 reviews
Zara reviews