Cairo, Cairo
Not resolved
Exchange, Refund and Cancellation Policy
Product or Service Quality

I have purchased a suit ~4 months ago from Zara City Stars branch.

A couple of days ago i suddenly found the trousers is cut as shown in the attached photo which is clearly a poor quality of materials or storage!!

I have reported the case to Zara Cairo Festival City Mall Asst. Store Manager which cleared that it is a quality problem and directed me to initiate an email to the customer service. I received the response from the customer service that they didn't receive any complain regarding this suit and it is not their responsibility!!

Reason of review: Bad quality.

Preferred solution: Full refund.

I didn't like: Poor quality of merchandise, Customer service, Not caring about customer satisfaction.

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