Zara - Bad quality with very bad response from customer service
I have purchased a suit ~4 months ago from Zara City Stars branch.
A couple of days ago i suddenly found the trousers is cut as shown in the attached photo which is clearly a poor quality of materials or storage!!
I have reported the case to Zara Cairo Festival City Mall Asst. Store Manager which cleared that it is a quality problem and directed me to initiate an email to the customer service. I received the response from the customer service that they didn't receive any complain regarding this suit and it is not their responsibility!!
Reason of review: Bad quality.
Preferred solution: Full refund.
I didn't like: Poor quality of merchandise, Customer service, Not caring about customer satisfaction.