Cairo, Cairo
Not resolved
1.0
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Exchange, Refund and Cancellation Policy
Product or Service Quality
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I have purchased a suit ~4 months ago from Zara City Stars branch.

A couple of days ago i suddenly found the trousers is cut as shown in the attached photo which is clearly a poor quality of materials or storage!!

I have reported the case to Zara Cairo Festival City Mall Asst. Store Manager which cleared that it is a quality problem and directed me to initiate an email to the customer service. I received the response from the customer service that they didn't receive any complain regarding this suit and it is not their responsibility!!

Reviewer is in unhappy mood. This person stated that there is a room for improvement of poor quality of merchandise and customer service. Please immediately contact the author of this review to discuss bad quality of zara trousers. Zara needs to issue a full refund according to poster's claims.

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