Zara - Bad quality with very bad response from customer service

I have purchased a suit ~4 months ago from Zara City Stars branch.

A couple of days ago i suddenly found the trousers is cut as shown in the attached photo which is clearly a poor quality of materials or storage!!

I have reported the case to Zara Cairo Festival City Mall Asst. Store Manager which cleared that it is a quality problem and directed me to initiate an email to the customer service. I received the response from the customer service that they didn't receive any complain regarding this suit and it is not their responsibility!!

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More Review Details

Exchange, Refund and Cancellation Policy
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Poor quality of merchandise
    • Customer service
    • Not caring about customer satisfaction

Reason of review:
Bad quality
Preferred solution:
Full refund
Product or service
Zara Trousers
Review category
Footwear and Clothing
review #757615 by

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