filters
state:
Show
city:
Show
category:
Show
product:
Show
I am trying to purchase a pair of suit pants to go with a jacket to be in a wedding party. Zara did not have the pants online. I searched and searched. It was not at my local Zara stores but in as tore in my country but thousands of miles away. I asked to have store...
Read more
1.3
#1065506
Reply to reviews
Within the space of one week, I placed three orders, varying from $130 to $350. Each order confirmation email came with an e-ticket and a printable refund label. I had items from each order to return. I had to go online to request the return for each item. I then...
Read more
2.8
I liked
  • Affordable styles and designs
I didn't like
  • Return process
  • Customer service and return policy
  • Theft
#1065118
Reply to reviews
I placed an order of 9 items $499.30 online. After trying did not care for the quality. Returned entire order of $499.30. Zara.com refunded me a portion of that saying they just didn't receive the other items. All items were unworn, tags attached, in perfect condition....
Read more
Anonymous
SW

Yep! Me too! Bundled returns from multiple orders into one box. They only refunded money for three of the items. After making a huge fuss, they refunded two others, then claim...

1.8
I didn't like
  • Being stolen from
#1061146
Reply to reviews

Zara - Price adjustments

Zara
#1065214
I paid full price on a dress now it is on sale. The representative was rude and said sorry no price adjustments what else can I help you with I just hung up.
Comment Be the first to start a discussion
Show

Zara - Horrible customer service

Zara
#1058807
1.0
Ordered two men's shirts and was sent three women's blouses. Zara refused to send my correct order until I sent them the wrong one. I ordered shirts to have them by a particular day, not wait another week. First and obviously the last time I order from them.
Comment Be the first to start a discussion
Show

Zara - Worse

Zara
#1046525
1.0
Me my hole family we buy are close at zara saint bruno but recently is very bad. Custumer service very un perfational actin from the superviser the lady she is very very rude and dont care a but custumer they lost me and my famil az custumer
Comment Be the first to start a discussion
Show

Zara Shoes Review

Zara
#1021883
1.5
Horrendous service.... bought shoes with jewels that feel out in 20 min. They said it was my fault. Will not shop again. Rude personnel.
Comment Be the first to start a discussion
Show
Purchasing isnt as bad as returning. I was online with about 10 people. There was only one cashier. He had to all for help or assistance with a few transactions which caused more of delay. At this point I, as well as other customers were waiting at least 30 minutes....
Read more
3.5
#1059823
Reply to reviews
I recently ordered a top online and felt like it was a little small so I ordered the next size up and kept that one in the mean time. When the other size came I tried it on a couple times and decided I just didn't like it. So back they both went. When I only received...
Read more
1.0
Product
#1058090
Reply to reviews
Dear Sir/Madam, I am utterly frustrated and disappointed with the customer service from Zara.com.sg.  Having sent a wrong item, you have made it the customer's problem to get their returns processed. How is it my fault?  I have shopped online for ages and have never...
Read more
1.0
I didn't like
  • Serious lack of respect for us customers
  • Treatment of the consumer
  • Customer service and refund policy
#1051265
Reply to reviews
I ordered $300 worth of clothing from Zara, which I have done many times before. This time, however, the package was stolen, I think by the new carrier they use, Lasership. I called Zara every single day for an entire week to figure out what was going on with my...
Read more
1.0
I didn't like
  • Steal your money
#1046518
Reply to reviews
I bought a BUNCH of stuff online and the entire box was stolen. I wasn't even planning on keeping all of it. Of course Zara doesn't care so I had to go to my credit card company to use that insurance. They require a receipt with my credit card info on it--which Zara...
Read more
1.0
#1041642
Reply to reviews
i just googled "zara complaints" and found one on this site today! i almost the same thing happened to me, i ordered 4 children's items for my niece online from zara and 3 things were not right, so i returned them in the closest store to my home. i saw them scan all...
Read more
1.0
I didn't like
  • Customer service
#1039098
Reply to reviews
I don't normally like to complain about any company unless I really really experienced something horrible. I'm the person who doesn't like hassle and just say " Let it go, Let it go" But this I couldn't, and I believe as a customer we deserve better. This isn't the...
Read more
2.1
#1038997
Reply to reviews