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1.6 Based on 59 reviews
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  • Customers like
    • Good 1
    • Perfuems 1
    • Styles 1
  • Customers don't like
    • Customer service 9
    • Not caring about customer satisfaction 6
    • Rude staff 6
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Zara has twice misplaced my order. I have ensured proper addresses twice and they placed an incorrect Zip code sending my package to Chicago instead of NC. Instead of taking responsibility they instead told me I was the one who incorrectly placed the address upon check out... as if I dont know my own address. I even talked with FedEx whom tried to re route to my correct address but Zara requested the item be returned. They refused to refund or... Read more

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Price increase on all items at zara egypt
1 of 4

Zara Egypt On the 27th of November 2016 i bought a T-shirt from zara for 299 egp, went back on the 30th of November 2016 to exchange the size found it worth 449 egp, and when i asked the cashier, he said we increased all items price, by 30% and will increase more in the upcoming days, as Zara Spain updated the price list, but for u we won't let i pay the difference, but we won't give a receipt, and u cannot exchange or refund. 1. all the price... Read more

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  • From mobile
  • Nov 24
  • #960824

Horrible quality clothes. Most I didn't wear more than 5 times and they are falling apart. Worst quality clothing I've ever bought.

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  • From mobile
  • Nov 19
  • #958206

Horrible experience with Zara claimed that I signed for a package in their store and I never did. Will file a police report.

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I went to return an online order at EATON CENTRE, and the manager a blonde tall girl was extremely rude. She claimed that it was worn, which it was not! It still had the tags on it and she accused me of taking it off and putting it back on. She refused to listen to me and was very rude. Worst store manager who disgraces the store and honestly makes me want to never shop there when i spend over 3000K on their clothes per a year. btw the jacket... Read more

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My girlfriend ordered two packages from the website to be delivered to our home adress. And since then, the past two weeks have been a nightmare. Both packages were lost by Fedex and Zara refused to do the appropriate procedure to compensate us for the loss. I called Fedex multiple times and build a solid case to show that the package was not delivered to us. Fedex representatives admitted their mistake and were willing to refund the... Read more

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I spent $170 on One of the items I bought was a pair of children leggings. After one wash the leggings were completely pilled and looked terrible. I contacted zara by phone and they told me to send an email with a photo. I did this and got a computer generated email saying the email address was no longer valid. I called back and they said they no longer have that email address and to instead get online and chat by message and send the... Read more

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Be prepare to suck it up and hand over money for mistakes made on Zara's behalf. I returned five items and only got refunded four. I returned online orders at the Eaton centre in Toronto. Basically Zara is saying they cannot refund as if there's no such option available at their disposal to refund something that their system shows otherwise. Talking to customer service is a waste of time. What *** me off is that I was careful to check that... Read more

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Received my rather large Zara order with all items purchased in duplicates missing. The rest of the order was fine. Contacted Customer Service who told me they would open an investigation and someone would call me back. Great, I said. I just want my missing items. Instead of a call back, I receive a callous email telling me that FedEx showed the package was delivered and the warehouse didn't indicate any stock issues so they wouldn't be doing... Read more

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I am completely disappointed by Zara’s business practices. I have been shopping with them for years and spend at least $5000 a year at stores and online. I recently purchased several items and returned 3 out of the 7. I only received credit for two out of the three (that were all returned in the same box). I called and was told someone would call me back with a resolution and I did not receive a call. I then sent an email and received a... Read more

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