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Customer service is terrible. Zara sent me someone else’s purchase. I called to let them know what happened they said to send back the order and then they would send my correct order. Never apologized just acted as if I was lying. Asked to speak to a manager and she...
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3.5
#1134595
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Order large order during first day of sale . I was waiting for it to arrive for 2 weeks , calling Zara , rep keep saying it’s coming , eventually they confirmed that order is lost after 3 weeks and what they offer for all the trouble ? Free two day shipping . Not even...
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2.2
#1132722
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Zara shipped me a damaged item, and they refused my return. Their customer service said I have to pay for this damaged item in full prize. Zara really sucks.... the quality of their clothes are even more worse than before. Also, even more terrible customer services....
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1.0
Product
I didn't like
  • Poor quality products and returns
  • Rude poor customer service
  • Rude staff
#1132419
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Zara - Bad Customer Service

Zara
#1132828
1.0
Details
Was suppose to receive a package and basically didn’t get it. I️ contacted Zara and made a complaint and the next day they refunded me my money without even so much as an email. I️ am very disgusted with there customer service.
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Customer service

Zara - Horrible customer service

Zara
#1129469
1.7
Details
Almost 2 weeks to receive my order with nothing on back order and zero communication to let me know there was a delay. All the supervisor said was I am sorry. Seriously....
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website

Zara - They didnt care if your package has been lost

Zara
#1097891
2.7
Details
They will send you emails saying investigation has been done and sorry we can't do nothing. Service is just horrible. The size wasn't available at the store and they suggested to order online . worst experience ever. {{REDACTED}}
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Product or Service Quality
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Value for money
Warranty
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Zara - Price adjustments

Zara
#1065214
I paid full price on a dress now it is on sale. The representative was rude and said sorry no price adjustments what else can I help you with I just hung up.
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I never dealt with a company that was so unhelpful. I bought a dress for my daughter & washed it after one wear according to the company instructions: cold wash, hang to dry. It shrunk 3 inches and is way too short now. I called them multiple times, sent them pictures,...
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2.3
#1131733
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I bought clothes for my 7 yr old. Their sizes are not consistent. It took 7 days to deliver. I was out of the country for 2 weeks and tried returning it just iver their 30 day limit. The items are still sold at full retail price. I was happy to just get them replaced...
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1.7
#1130638
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I order four winter coats from Zara two coats were finally delivered a week after the time it was said to be delivered and that’s just the beginning once opening the box I see that one of the items was something completely different from what I originally order which...
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#1127139
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Chatney D. I've place an order on 10/26th on a Thursday for 3 pair of shoes to be delivered at the store near me. I also place another order the next day 10/27 which was a Friday to deliver at my home. Tell me why I've received my items from Friday's order before I...
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1.3
#1124479
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I never received my package. I received as ASOS package at 5:22pm and supposedly the ZARA package at 5:36pm. ASOS package was there, the ZARA one was not. I called and they said there is nothing they can do about it but would get back to me in 24-48 hours after their...
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#1112623
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The worst customer service ever! My order was well over $600 dollars. According to the carrier, LaserShip, the package was left at my front door on 9/20/17. Never received it. Contacted Zara who said they'll start an investigation which would take 3 business days. It's...
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1.0
#1107957
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Order date: 9/14/17 Order number: 394582978 Shipping method: Pick-up in store. in 3-6 working days The order had not been delivered in two weeks (sadly it was supposed to be a birthday present). We called the store few times, but they didn't have an answer and did not...
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I didn't like
  • Customer service
  • Late delivery
#1107474
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